Data Contribution Terms
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Summary in plain English
Trefur learns how AI tools and models behave in general from de-identified statistics combined across many organisations. The statistics are about tools and models, not about you, your users or your content.
Contribution is on by default for Free, Pro, Team and Mid-Market workspaces, and off by default for Enterprise and custom contracts. A workspace owner or admin can switch it off at any time with one switch.
This summary is for convenience only. It does not form part of, change or limit the Data Contribution Terms. In case of any difference, the full text of the Data Contribution Terms applies.
These Data Contribution Terms form part of our Terms of Service and are referred to in our Privacy Policy. A signed data processing addendum or order form that deals with contribution prevails over them.
1. What may be contributed
Statistics derived from how tools, models and agent components behave at runtime: for example error and success rates, latency, coarse usage counts, and which kinds of components are used together. Before any statistic is used outside your workspace it is separated from your workspace's identity and combined with the same measure from other organisations, and it is only used when enough separate organisations contribute that no single organisation's activity can be picked out from it.
2. What is never contributed
- Prompt, response or other content your agents process;
- retrieved documents or files;
- credentials, tokens or keys;
- personal data about your users, employees or customers;
- your workspace name or identifiers; and
- individual traces, runs or logs.
Telemetry is redacted on your side by default before it reaches us, and your workspace privacy setting is applied again when it arrives.
3. Defaults by plan
- Free, Pro, Team and Mid-Market: contribution is on when the workspace is created.
- Enterprise and custom contracts: contribution is off unless an administrator turns it on.
4. How to switch it off
A workspace owner or admin can switch contribution off at any time in the application under Settings → Workspace → Retention → Observability → “Help improve Trefur”. Switching off stops all future contribution from that point. Statistics already combined before you switched off cannot be separated out again, because they contain nothing that identifies your workspace, so they remain in that combined, de-identified form. Switching off does not affect your right to have your own identifiable data deleted.
5. Why we do this
Combining de-identified statistics from many organisations gives every customer a better picture of how tools and models behave than any one organisation could see alone.
6. Legal basis
Where data protection law applies, we rely on our legitimate interest in improving and securing the Services, balanced by de-identification, minimum-participation thresholds, the Enterprise default, and the one-switch opt-out. You can object at any time by switching contribution off or by emailing privacy@trefur.com.